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Terms & Conditions
Thank you for choosing Need A Hand LLC services or for being interested in them. We have a few policies to look over before showing our services
Our Policies
Deposits
To secure your project and begin scheduling, a deposit is required.
- All deposits are non-refundable, as they cover design consultation, project planning, scheduling, and procurement of
initial materials.
- In accordance with Maryland and Virginia contracting laws, all project agreements include clear terms for deposits and
scope of work to protect both parties.
Cancellations
Before Work Begins:
- If you choose to cancel your project before any labor has started and no materials have been ordered, you may be
eligible for a partial refund (excluding the non-refundable deposit).
After Work Has Started:
- If cancellation occurs after work has begun, a refund will be limited to any unearned labor and unused/unordered
materials.
- Materials that have been custom-ordered or specially fabricated for your project are non-refundable.
Workmanship Guarantee
We stand behind our work. All labor comes with a 30-day workmanship guarantee from the date of substantial project
completion.
- During this period, we will repair or correct any issues resulting from workmanship at no additional charge.
- This guarantee does not apply to changes in design preferences, damage caused by others, or natural wear and tear.
Materials Policy
- Refunds for materials depend on the supplier's return policy and may incur restocking fees.
- If materials were provided by the client, we are not responsible for returns or refunds on those items.
- Custom, special-order, or clearance items are non-returnable and non-refundable.
Refund Policy
Approved refunds will be processed within 7-10 business days.
- Refunds will be issued using the original method of payment unless otherwise agreed upon in writing.
- Clients will be notified via email or phone once the refund has been initiated.
State Specific Compliance
Our policies are designed to comply with:
- The Maryland Home Improvement Commission (MHIC) regulations
- The Virginia Department of Professional and Occupational Regulation (DPOR) construction and contracting rules
We ensure that all contracts, scopes of work, and refund conditions meet or exceed state consumer protection laws.